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How to Leverage Your Clinical Success Partner

Jul 26, 2022
Vanessa Potkul, MSN, RN, CPN

Congratulations! You’ve crushed your interview, made it through onboarding and now you are officially a working Trusted nurse! Here at Trusted, we want you to have the best experience during your assignment which is why we have assigned you a Clinical Success Partner (Clinical Success Partner ).

What is a Clinical Success Partner

Your Clinical Success Partner is a nurse just like you. They have varying backgrounds from pediatrics, labor and delivery, and critical care and are there to support you throughout your assignment. They are different from your Nurse Advocate because they are focused on providing assistance to nurses who are currently working versus those who are in the process of finding a new job. Think of your Clinical Success Partner as your manager at Trusted Health. They are there to help you with any concerns or questions that may arise during your contract.

👉 Read more: How Nurse Advocates & Clinical Success Partners apply their nursing education and experience to help Trusted Nurses

How Do I Know Who My Clinical Success Partner Is

Unlike your Nurse Advocate, your Clinical Success Partner will change based on your assignment. Your new Clinical Success Partner will introduce themselves to you by reaching out via message during your first week. In addition, you can always reach out to your Trusted Care Team on the app to find out who your Clinical Success Partner is.

How Do I Get in Contact With My Clinical Success Partner

Your Clinical Success Partner is just a message away! Simply use the app to write to us with your concern or question and your Care Coordinator will connect you with your Clinical Success Partner! 

Leveraging your Clinical Success Partner

Whether you are on assignment for 4 weeks or 13 weeks, your Clinical Success Partner is assigned to you to make sure you have the best experience possible. So how can you make the most of them during your time working? Here is a list of ways to best utilize your Clinical Success Partner:

6 ways your CSP can help

Orientation Issues/Problems

Embarking on a new assignment can mean having a lot to adjust to at a new facility. If you feel as though you are not getting the proper information or education during your orientation, your Clinical Success Partner is there to help you! Whether you are having issues with getting your badge, learning how to use the facility timekeeping or have any questions whatsoever, you can reach out to your Clinical Success Partner any time. At Trusted, we want to hear from you regarding any issues that may occur during orientation so your Clinical Success Partner can reach out to the facility to get things straightened out to ensure you can have a smooth rest of your assignment. 

Concerns with Your Unit

As a former nurse, your Clinical Success Partner understands what it is like to provide care at the bedside. They can help advocate for you and your safety on the job if you find yourself in situations such as feeling you’re getting inappropriate assignments, have unsafe patient ratios, or  floating to an area of your facility that is outside your scope of practice. Reach out to your Clinical Success Partner to discuss these concerns, and more.

Injuries and Safety Issues

If you injure yourself at work, your Clinical Success Partner should be informed right away. In addition, it is important to notify your facility unit manager or supervisor as well. With a workplace injury, please seek medical assistance right away. All injuries should be reported to your Clinical Success Partner even if you feel fine because they will track the information and determine if there are any trends at your workplace that can be addressed. In addition, if they can connect you with our Human Resources team if you wish to file a claim. 

Removing Approved Time Off (ATO)

Need to make an edit in your approved time off? Not a problem! Notify your Clinical Success Partner of the days you no longer need off and they will get everything updated on our end to highlight the change. Please be sure to provide your Clinical Success Partner with an ample amount of time (at least 72 hours) and either a written note from your manager or proof that you have been added to the schedule for that period of time. 

👉 Read more: How does approved time off work?

Problems Receiving a Schedule

If you have not been placed on your unit’s schedule or are having difficulty receiving your schedule, your Clinical Success Partner can reach out to your facility to address this situation. They are familiar with how frustrating it can be to not know when you are working and they want to make sure that this does not happen to you! The sooner your Clinical Success Partner knows, the faster they can solve this problem for you. ☺️

Want to Extend

Heading towards the end of your contract and interested in extending? Provide your Clinical Success Partner with all of the details including how long you want to extend for and requested time off and we will get the ball rolling for you!

The Trusted Team is Nurse-First

We understand that everyone has different levels of experience in traveling and we are here to be as hands on (or hands off!) as you need. Each member of our Care Team is here to help you build the career, and life, you want!

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