Understanding the Trusted Care Team

Jun 14, 2022
The Trusted Team

Since the start, Trusted has upended the traditional recruiter model of travel nursing in order to put our nurses first. Rather than having a single recruiter (whose priorities may not align with yours and who often lacks the clinical insight necessary to understand your experiences and needs) nurses traveling with Trusted will have an entire team for support from the initial stages of setting up a profile all the way through the completion of an assignment.

Beyond that, the Trusted Care Team experience is always led by fellow nurses, who understand nurses’ unique challenges, circumstances, and joys. Our Nurse Advocates and Clinical Success Partners are all registered nurses (and potentially former travelers!), so when we say our Care Team gets what a travel nurse is going through, we really mean it.

An overview of each role on the Trusted Care Team

While the Trusted platform allows nurses to discover personalized job matches, the support you’ll receive from your Care Team is also personalized to each unique assignment. Here’s how this works: 

We do our best to ensure you have the same Nurse Advocate for every Trusted job search. For each assignment, your other Care Team members may change depending on the facility where you will be working. This is because, from onboarding to working your assignment, you will have care and contact from specialists that are deeply knowledgeable about your facility and its unique processes to help minimize roadblocks and ensure you have everything you need to be successful.

Here is a little more about each role on the Trusted Care Team and how you can expect to interact with each of them during your time travel nursing with us:

An overview of the support available at Trusted

Stage 1: Setting up your Trusted Profile and getting started

From setting up your Trusted profile and getting started, to being available throughout the rest of your Trusted journey, our Care Coordinators can help answer any questions about Trusted, travel nursing, Matches, and more. 

Much in the same way Patient Care Assistants or Techs team up with RNs and other interdisciplinary team members to care for patients, our Care Coordinators help ensure you get the support and answers you need in a timely manner. Simply use Inbox from your home menu to send us a message letting us know what support you need.

Stage 2: The Trusted Health job search

Once you begin applying to opportunities with Trusted Health you will be connected with your Nurse Advocate. Think of your Nurse Advocate as a specialty nurse working on a specific unit. Our Nurse Advocates are all nurses themselves so they understand the ins and outs of the industry, and we consider them subject matter experts on this part of the Trusted experience. Your Nurse Advocate will work with you to understand your goals and strategize to help you land your perfect assignment. And your Nurse Advocate will stay the same for each of your job searches so you can expect continuity of care when returning to this relationship for future job searches.

👉 Read more: Why Our Nurse Advocates Aren't Recruiters

Stage 3: An offer is signed.

Once you have signed your offer for your Trusted assignment, you’ll meet your dedicated Compliance Coordinator who has the necessary facility knowledge to ensure you are compliant to begin your assignment and maintain compliance throughout the duration of it. Your Compliance Coordinator will ensure you understand everything you’ll need to do and when to help onboarding goes as smoothly as possible. 

Step 4: Traveling with Trusted Health

From day one of your assignment through the end of it, you’ll have a dedicated Clinical Success Partner, a fellow nurse, to support you through any questions or concerns related to your facility or Trusted employment for successful completion of your assignment. Your Clinical Success Partner can provide proper advocacy and escalation, if necessary, so it’s important to maintain communication about any issues or concerns throughout. 

Clinical Success Partners work closely with fellow teammates to help ensure you get the specialty support you need as quickly as possible. You may interact with a Payroll Care Coordinator for questions or support pertaining specifically to pay or an Ongoing Compliance Coordinator to ensure your credentials remain compliant while on assignment. Similarly, an Extension Coordinator will help manage extension opportunities as quickly as possible while accounting for all the important details. Your Clinical Success Partner partners with these team members in a way similar to an RN at the bedside with Pharmacy, OT, RT, and PT. Your Clinical Success Partner will oversee this support, serve as a point of escalation, if needed, and ultimately ensure you get the support you need. 

Step 5: Completing an assignment

When you are ready to look for your next assignment, your Nurse Advocate will step back in to revisit your goals and help you restart your search.

How Trusted works at each phase of your travel nurse journey

Best of all, the entire Trusted Care Team is super-accessible, easily available by chat on the Trusted Health platform. 

A better experience for nurses

Just like RNs are the main coordinator for the care of a patient, Clinical Success Partners and Nurse Advocates rely on interdisciplinary teammates such as Care Coordinators and Compliance Coordinators to help them ensure you get both general and specialized support in as timely a manner as possible. The Clinical Success Partners and Nurse Advocates operate similarly to specialty nurses on specific units - focused and subject matter experts - but they couldn’t get it done as well without the backing of the entire Care Team at your disposal. At Trusted, it’s never been just about placing our nurses in jobs. Our entire support model is designed to reflect that, so our nurses feel cared for throughout the entirety of their experience with Trusted.

Trusted Care Team versus traditional agencies

Plus, unlike traditional recruiters, the members of the Trusted Care Team are not commissioned by placements or measured on reaching certain quotas. Instead, they are guided by nurse happiness and career success. It’s just one of many ways Trusted Health continues in our mission to be a nurses-first company and help nurses like you build the life you want.

Interested in traveling with Trusted Health? Sign up or log in to get started!