Works Product & Engineering
Mission Control: the command center for VMS program managers
A view of coverage, suppliers, candidates, and tasks for the people who run hospital contingent workforce programs.
Blog
Inside Trusted
Product thinking, engineering deep-dives, company announcements, and perspectives from the team building Trusted.
All stories
Works Product & Engineering
Integrating with UKG: caches, credentials, and worker sync at hospital scale
What we learned reducing repeated API calls, managing credentials, and keeping worker records in sync with UKG.
Marketplace Product & Engineering
From form to conversation: rebuilding clinician validations as chat
We rebuilt work-experience validation as a conversation that fills the same structured form behind the scenes.
Works Product & Engineering
Megazord: rebuilding shift ingestion for Works
How a shared model of shift demand made pricing, load balancing, and fill-rate queries possible across different scheduling systems.
Marketplace Product & Engineering
Automatic qualifications: keeping humans in the loop
How structured requirements, automated checks, and AI-assisted review changed the work of qualifying a clinician for a job.
Marketplace Product & Engineering
Nursys in production: real-time RN license verification at scale
We integrated Nursys in 2018. In 2025, we moved verification into the submission process so a rule could evaluate the result as information changed.
Works Product & Engineering
Hard constraints, soft preferences: the load balancer for clinical schedules
How we prepare worker data, enforce scheduling limits, and show nurse managers the tradeoffs in a proposed schedule.
Works Product & Engineering
Premium pay tied to commitment: the FTE attainment model
How we use FTE attainment to distinguish hours within a worker’s commitment from additional shifts eligible for premium pay.
Works Product & Engineering
Reverse-invoicing automation: 50 vendors, one ledger
How we match invoice data from more than fifty vendor systems to our records, handle corrections, and avoid exporting an item twice.
Marketplace Product & Engineering
Interactions: every conversation in one record
How we brought calls, texts, emails, and in-app messages onto the clinician’s record, including the work of matching each contact to a person.
Marketplace Product & Engineering
GLaDOS: the LLM layer
How we brought model calls, retries, structured responses, tool use, and logs into one shared Rails pack.