Works Product & Engineering
Premium pay tied to commitment: the FTE attainment model
Why flat shift bonuses fail the workers who already show up, and how gating incentive pay on FTE attainment rewrites the signal.
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Inside Trusted
Product thinking, engineering deep-dives, company announcements, and perspectives from the team building Trusted.
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Works Product & Engineering
Reverse-invoicing automation: 50 vendors, one ledger
Each week, fifty-plus vendor management systems send us invoice data in their own format. Here is the four-step pipeline, the identity bridge, and the derived state machine that collapses all of it into one reconciled ledger.
Marketplace Product & Engineering
Interactions: every conversation in one record
Calls, SMS, email, and in-app messages all belong on the clinician's record. The hard part isn't capture. It's figuring out who you were talking to.
Marketplace Product & Engineering
GLaDOS: the LLM layer
One shared pack runs every AI feature in our Rails app. Here's why building it once paid for the next ten features, and the pieces of GLaDOS that made that compounding possible.
Marketplace Product & Engineering
Submission packet generation
A submission to a VMS isn't a form; it's an assembled document set. Here's how we encode every client's packet rules as data instead of code.
Marketplace Product & Engineering
Automated reference capture
Reference collection was the last manual bottleneck in the clinician submission pipeline. Here's the small system of background jobs, two-channel notifications, and PDF generation that does most of the chasing for us.
Marketplace Product & Engineering
Job Curation: what curation actually is
Before autocuration, before AI, there's a data problem. A raw VMS job is not a job. Here's what it takes to turn a vendor snapshot into a postable shift.
Works Product & Engineering
VMS Ingestion Automation: 30 sources, one job model
Every travel-nursing job on Trusted starts as a raw payload from a vendor management system. Here is how we collapse 30+ vendors and three entry paths into one ingestion pipeline.
Marketplace Product & Engineering
Comp Calculator v2: PayBill Unification
We had three different systems computing nurse pay packages. None of them kept a record of what they'd computed, or why. That's the kind of problem that compounds quietly until it doesn't.